Privacy Policy
Last updated: November 2025
This Privacy Policy outlines how PANKWAT LLP (“Pankwat”, “we”, “our”, “us”) collects, uses, stores and protects your personal information when you use our website https://pankwat.com (“the Site”).
1. Acceptance of this Policy
By accessing or using our Site, you agree to the terms of this Privacy Policy and consent to the collection and use of your information as described here.
2. Information We Collect
We may collect the following types of information:
A. Personal Information
When you contact us through WhatsApp, email, or any form, we may collect:
- Name
- Mobile number
- Email address
- Delivery address
- Any other information voluntarily submitted by you
B. Browsing & Technical Information
- Pages viewed on the Site
- Links clicked
- Time spent on pages
- Browser and device type
- IP address (for security & analytics)
We use cookies and tools such as Google Analytics for improving website performance, understanding user behaviour, and optimising content.
3. How We Use Your Information
Your information may be used for the following purposes:
- To respond to your inquiries or requests
- To provide details about our products and services
- To improve our website experience
- To send important updates or notifications
- To share promotional offers only with your consent
- To prevent fraud or misuse of our services
We do not sell, rent, or share your personal data with third parties for marketing purposes.
4. Sharing of Information
Your information is shared only with:
- Trusted employees or authorised personnel (strictly on a need-to-know basis)
- Service providers such as hosting, analytics or SMS/WhatsApp integrations
We do not disclose your financial information except for completing transactions requested by you.
5. Data Security
We implement appropriate physical, technical and administrative safeguards to protect your data. However, information transmitted over the Internet cannot be guaranteed 100% secure. By using this Site, you agree that Pankwat is not responsible for unauthorised access due to circumstances beyond our control.
6. Links to Other Websites
Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of such external websites.
7. Corrections & Updates
You may request correction or deletion of your personal information at any time by contacting us at: info@pankwat.com.
8. Policy Changes
Pankwat LLP reserves the right to modify this Privacy Policy at any time. Updates will be posted on this page with a revised “Last Updated” date.
9. Grievance Officer (As per IT Act 2000)
If you have any complaints, concerns, or requests regarding your personal data, please contact:
Name: Pankaj Thakuria
Address: PANKWAT LLP, House No 19, Arunodoi Path,
PO-Hengrabari, PS-Dispur, Kamrup (Metro), Assam – 781036
Phone: 9435930333
Email: info@pankwat.com
The Grievance Officer will respond in accordance with the Information Technology Act, 2000 and applicable Rules.