We deliver only raw cow milk.

Raw cow milk refers to milk that comes directly from a cow's udder and has not been pasteurized or homogenized.

Our milk is delivered from farm to home. No third parties are involved in the delivery process. The whole supply chain is managed by us.

Our raw cow milk is free from commonly used dangerous adulterants such as:

• External fat and starch (used to thicken milk)
• Detergent / shampoo (used for emulsification of added fat)
• Ammonium sulphate / sugar (used to increase density)
• Formalin, caustic soda, sodium bicarbonate, sodium carbonate (neutralisers used to prevent curdling and increase shelf life)
• Urea, maltodextrin, chlorine, hydrated lime, etc.

No, we currently deliver only A1 milk.

No. We do not have indigenous cow breeds like Lakhimi, Siri, Red Assamese, Miri, etc. Only high-yielding breeds are on our farm.

Our cow breeds are Jersey, Sahiwal, Holstein Friesian, etc. After milking, we mix the milk and do packaging. It is not possible to make special packaging with only one particular breed.

No.

No. We do not sell any kind of milk except raw cow milk.

We highly recommend you to test our milk anytime. We are confident that once you test it, you will never look elsewhere.

FSSAI approved laboratories list:
https://infolnet.fssai.gov.in/#/ApprovedLabPublic

Test scope PDF:
https://infolnet.fssai.gov.in/.../scope1663573466349.pdf

FSSAI = Food Safety and Standards Authority of India.

We manually pack milk in food-grade pouches, tie a knot, and put branded cello-tape over the knot.

We have delivery routes — morning (7–11 AM) or evening (5–8 PM). Some areas may get alternate-day delivery depending on route feasibility.

Please create an account in our app and enter your full address. Based on your location and route availability, we will inform you of your expected delivery schedule.

Not guaranteed. You will usually be scheduled into an existing route, so your preferred time may or may not match the actual delivery window.

Currently no. We are working on it.

Delivery charge may apply depending on product type and order pattern. Please refer to the Products page and app pricing for the latest details. Heavy items like vermicompost and dry cow dung have separate delivery charges.

Half litre. Please refer to the Products page for pricing and order rules.

Yes. We encourage trials. Please create an account in our app and place your request there. If your location is serviceable, we will review and confirm it.

Yes. Please submit your vacation request through the app before the applicable cut-off time.

For milk and paneer, the cut-off times are:

Morning delivery cut-off: 5:00 AM
Evening delivery cut-off: 2:00 PM

After the cut-off time, please do not request changes or cancellations on WhatsApp. However, you may still instruct us to deliver to a neighbour, leave at another nearby place, or donate the delivery to a temple or similar place.

If you face any issue in the app, contact us on WhatsApp for support.

Yes. Please place such change requests in the app before the applicable cut-off time.

For milk and paneer, changes or cancellations are allowed only up to:

Morning delivery cut-off: 5:00 AM
Evening delivery cut-off: 2:00 PM

After the cut-off time, please do not request changes or cancellations on WhatsApp. However, you may still tell us to deliver to a neighbour, leave it at another nearby place, or donate it to a temple or similar place.

Extra milk may not be available during Maha Shivaratri and similar peak-demand festivals.

Yes, subject to availability. For bulk or special occasion orders, please contact us directly, as these may require manual confirmation and advance planning.

Such quantities may not be available during festivals like Maha Shivaratri and similar peak-demand periods.

With lift → we deliver any quantity to any floor.
Without lift → delivery to your floor only if your daily intake (in liters) equals the floor number.

Example: 3 liters → deliver to 3rd floor.
2.5L or less → left at security, at your own risk.

Monthly bill is generally generated at the end of the month or the beginning of the next month, and it should normally be paid within 5 days unless otherwise informed.

Yes. UPI and online payments are accepted.

If payment is made directly through the app or clearly linked to your customer account, no separate message may be needed. If you pay outside the app and the payment is not automatically reflected, please keep proof of payment and contact us if required.

Yes, in selected cases such as elderly customers or those uncomfortable with online payments. Please follow the payment method applicable to your account and plan.

Delivery may be paused if payment remains unpaid beyond the allowed due date. Please check your account status in the app or contact us if you think this happened by mistake.

Please first check whether the amount was actually debited from your account. If payment was successful but not reflected properly, contact us with your payment proof.

No issue. The extra amount may be carried forward as advance, adjusted in future billing, or handled as per the payment method and company policy. Please contact us if clarification is needed.

New customers should first create an account in our app and place their request there.

Please enter your name, phone number, full delivery address, quantity, and delivery preference in the app. We will review whether your location can be served and confirm accordingly.

If you are already an existing customer, please use the app for regular order management whenever possible.

For new customer registration, order requests, and regular order management, the app is the preferred channel.

WhatsApp should mainly be used for:

• Questions not handled in the app
• Urgent delivery-related support
• Clarifications or complaints
• Temporary support during transition to the app

For any request made on WhatsApp, please mention your Name and Customer ID if you already have an account.

No. For any concern, please use the app, WhatsApp, phone, or the official contact details mentioned on the Contact page.

At present, please contact us through the official number or support channel with your friend’s details. If and when referral handling becomes available directly in the app, we will update customers accordingly.

Please inform us immediately. We will check with customers before and after you on the route. If it is due to our mistake, you will not be billed for that delivery.

Common causes may include:

• Detergent residue in the vessel
• Insects / lizards falling into the milk
• Not boiling immediately after delivery
• Hot weather, because raw milk can spoil quickly

Delay happens mainly in cases beyond our control, such as traffic, heavy rain, vehicle issues, or route disruption. Otherwise, we try to remain punctual. If delayed, please contact us via the app, WhatsApp, or phone.

Please do not depend on informal communication with delivery staff for issue resolution. Use the app or contact the official Pankwat support channels mentioned on the Contact page.