Pankwat — Trusted information about Raw Cow Milk in Guwahati

Frequently Asked Questions

If your question is not covered here, please feel free to contact us.

Products

We deliver only raw cow milk.

Raw cow milk refers to milk that comes directly from a cow's udder and has not been pasteurized or homogenized.

Our milk is delivered from Farm to Home. No third parties are involved in the delivery process. The whole supply chain is managed by us.

Our raw cow milk is free from all kinds of commonly used dangerous adulterants such as:

  • External fat, starch (used to thicken the milk)
  • Detergent / shampoo (used for emulsification of added fat)
  • Ammonium sulphate / sugar (used to increase density)
  • Formalin, caustic soda, sodium bicarbonate, sodium carbonate (neutralisers used to prevent curdling and increase shelf life)
  • Urea, maltodextrin, chlorine, hydrated lime, etc.

No, we deliver only A1 milk.

No. We do not have indigenous cow breeds like Lakhimi, Siri, Red Assamese, Miri, etc. Only high-yielding breeds are on our farm.

Our cow breeds are Jersey, Sahiwal, Holstein Friesian, etc. After milking, we mix the milk and do packaging. It is not possible to make special packaging with only one particular breed.

No.

No. We do not sell any kind of milk except raw cow milk.

Delivery

We manually pack milk in food-grade pouches, tie a knot, and put branded cello-tape over the knot.

We have delivery routes — morning (7–11 AM) or evening (5–8 PM). Some areas (Rupnagar, Christian Basti, Panjabari, Zoo Road, etc.) get alternate-day delivery.

Send your full address to know your expected delivery time.

Not guaranteed. You will be scheduled into an existing route — your preferred time may or may not match.

Currently no. We are working on it.

No, except for vermicompost and dry cow dung

Half litre. Please refer to the Products page for pricing.

Yes. We encourage trials. During trial you may pay daily.

Yes. Send a message before 10 PM (morning delivery) or before 1 PM (evening delivery).

Yes. Inform before 10 PM (morning route) or 1 PM (evening route). Extra milk can not be provided during Maha Shivaratri and such festivals.

Yes. Inform 1 day in advance. Can not be provided during Maha Shivaratri and such festivals.

With lift → we deliver any quantity to any floor.
Without lift → delivery to your floor only if your daily intake (in liters) equals the floor number.

Example: 3 liters → deliver to 3rd floor.
2.5L or less → left at security (we are not responsible for theft or damage).

Payments

Monthly bill will be sent on the last day of the month or the first day of the next month. It has to be paid within 5 days.

Preferred method is UPI or online banking. Please send a screenshot after payment because many customers pay the same amount.

Yes, for elderly customers or those uncomfortable with online payments. Pay the delivery person and take a receipt.

Delivery is paused if payment is not made by the 5th.

Please check if your account was actually debited. If not, please pay and send a screenshot.

No issue. You may carry it forward as advance or take refund by cheque (We can not refund by UPI).

Ordering Process

Send WhatsApp or Email with:

  • Name
  • Phone Number
  • Address
  • Quantity needed
  • Daily or Alternate
  • Preferred time (Morning / Evening)

We will first evaluate whether we can deliver to your location or not. Once confirmed, we will inform you.

WhatsApp — especially for temporary pause, resuming service, additional items and order updates.

Cut-off times:
10 PM for morning delivery requests,
1 PM for evening delivery requests.

Please mention your Name and Customer ID in your request.

No. For any concern, please contact the official numbers on the Contact page.

Message the official number with your friend’s details. You receive 10% of the referred customer’s monthly bill after 1 month as a one-time discount.

Troubleshooting

Please inform us immediately. We will check with customers before and after you on the route. If it’s our mistake (late delivery, etc.), you won’t be billed.

Common causes:

  • Detergent residue in the vessel
  • Insects / lizards falling in
  • Not boiling immediately after delivery
  • Hot weather — raw milk can spoil quickly

Delay happens only in cases beyond our control (traffic, heavy rain, etc.). Otherwise we are punctual. If delayed, please contact us via WhatsApp or call.

Do NOT discuss issues with delivery boys. Please contact the official numbers on the Contact page (also present on bills).

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