PANKWAT LLP (hereinafter referred to as the “PANKWAT”) offers retail sale of milk and milk products through the website https://pankwat.com ((hereinafter referred to as the Site).
By using PANKWAT and the Site, you agree to be bound by the Terms and Conditions laid down herein (“Terms and Conditions”). Additional terms or product requirements (including time requirements) may be notified subsequently, at appropriate stages. These Terms and Conditions may undergo modifications/additions/deletions on a unilateral basis, and the Platform shall display the latest version applicable.
By accessing the Site, PANKWAT assumes you accept these Terms and Conditions. Do not continue to use the Site if you do not agree to take all of the Terms and Conditions stated on this page.
The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements: “Client”, “You” and “Your” refers to you, the person log on this website and compliant to the PANKWAT’s Terms and Conditions. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves.
All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services, in accordance with and subject to, prevailing law of India. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.
Cookies
We employ the use of cookies. By accessing the Site, you agreed to use cookies in agreement with the PANKWAT’s Privacy Policy.
Most interactive websites use cookies to let us retrieve the user’s details for each visit. Cookies are used by our website to enable the functionality of certain areas to make it easier for people visiting our website. Some of our affiliate/advertising partners may also use cookies.
The following organizations may link to our Website without prior written approval:
Government agencies;
Search engines;
News organizations;
Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses
Return, Refund & Cancellation Policy
We understand the customers prospect about exchange & refunds, so we have certain criteria as below:-
- There is NO refund/return for perishable items like raw cow milk, paneer, curd, cream etc.
- We have 60 minute return & refund policy for non perishable products only. We should be notified within the said timeline from the time of good delivered at your place.
- We will surely exchange the product if it is damaged in transit or wrong product received by you (Product must be returned to us by the Buyer)
- We reserve the rights to refuse a refund if the goods delivered is undamaged & perfect with regards to the order placed by you or if we found that return requested is on false ground.
- Refund will be made to you through the same mode of payment by which the original transaction was done within 7 days of return goods received by us.
- Cancellation can be done before payment is made. If you cancel the order after payment is made we will deduct payment processing charges of 3% and if the goods are already shipped, then both side shipping charges will also be deducted along with payment processing charges and the refund will be done within 7 days of the return goods received by us.
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information.
Note:- Above both scenario is applied only after we received the physical product on below address with proper Invoice copy from you.
Name: Pankaj Thakuria
Address: PANKWAT LLP, House No 19, Arunodoi Path,
PO- Hengrabari, PS- Dispur, District- Kamrup Metro, Assam, Pin 781036
Phone No: 9435930333 / 97178 49595
E-mail: info@pankwat.com
Shipping/Delivery Policy
- We usually ship the product every morning and evening depending upon preferred delivery slot
- Delivery of product might take 1 to 3 hours after shipping & might extend in case of exceptional circumstances like heavy rain, accident, vehicle issues etc